Order processing time

Suspicious Antwerp processes orders within 1–3 days. During this time, your order is reviewed, prepared, and packed before shipment.

Processing time is separate from delivery time. If we need additional information to process your order, customer support may contact you using the email address provided at checkout.

Estimated delivery time

Estimated delivery time is 2–5 days after order processing. Delivery timelines are estimates and may vary depending on destination, order volume, weather, local delivery conditions, customs review, or other circumstances outside normal processing.

Suspicious Antwerp does not promise a guaranteed delivery date, but we will do our best to support you if your order appears delayed.

Shipping destinations

Suspicious Antwerp offers Free Worldwide Shipping. This means we can ship orders to supported international destinations where delivery service is available.

If your destination cannot be served or if an address issue prevents shipment, we may contact you for updated information.

Shipping rates

Shipping is free worldwide. You will not be charged a standard shipping fee for eligible Suspicious Antwerp orders.

Tracking information

Once your order has shipped, tracking information may take 1–3 days to update after shipment. This is normal while the shipment is being registered and scanned.

• Use the tracking details provided with your order update to follow the shipment.
• If tracking has not updated within 1–3 days after shipment, please allow a little additional time for carrier scanning.
• If your tracking remains inactive or unclear, contact Suspicious Antwerp customer service for help.

Wrong or incomplete address

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, country, and contact email before placing your order.

If you notice an address mistake, contact us as soon as possible at [email protected]. We will try to help, but address changes may not be possible once an order has entered processing or shipment.

Customs, duties, and taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be responsible for paying customs duties, import taxes, brokerage fees, or other government charges separately for eligible orders shipped under this policy.

Lost, delayed, or damaged packages

If your package appears lost, delayed, damaged, or shows an unexpected delivery issue, please contact Suspicious Antwerp customer service so we can review the situation.

• For delayed packages, include your order number and tracking information.
• For damaged packages, include clear photos of the package, product, label, and visible damage.
• For lost packages, include your order number and any tracking updates you received.
• For wrong delivery information, include screenshots or details showing the issue.

We may need time to review the issue and request additional details before offering the next step.

Order changes after shipment

Once an order has shipped, Suspicious Antwerp may not be able to change the delivery address, redirect the package, cancel shipment, or adjust delivery timing.

If you need help after shipment, contact customer service and include your order number, email address used at checkout, and tracking details.

Contact information

For shipping questions, tracking help, wrong-address issues, delayed packages, damaged packages, or delivery concerns, contact Suspicious Antwerp customer service:

Email: [email protected]

Please include your order number, the email address used at checkout, tracking details if available, and a short description of the issue.