30-day return window

Suspicious Antwerp offers 30 Days Free Returns on eligible items. To qualify, your return request must be started within 30 days from the date your order is delivered.

If your request is made after the 30-day return window, the item may not be eligible for return.

Return eligibility

To be eligible for a return, the item must meet the return conditions below.

• The item must be unused, unworn, unwashed, and in its original condition.
• The item must include original tags, labels, packaging, and accessories when applicable.
• The item must not be damaged, altered, stained, scented, or affected by wear after delivery.
• The return request must be started within the 30-day return window.
• You must contact Suspicious Antwerp customer service before sending the item back.

Non-returnable items

Some items cannot be returned. Non-returnable items may include:

• Items that have been worn, washed, used, altered, damaged, or are not in original condition.
• Items missing original tags, labels, packaging, or included accessories.
• Items marked as final sale at the time of purchase.
• Gift cards, store credit, or other digital items, if offered.
• Any item that cannot be accepted for hygiene, safety, or condition reasons after inspection.

How to start a return

Before sending any item back, please contact our customer service team at [email protected] to receive the correct return instructions and return details.

1. Email us with your order number, the email address used at checkout, and the item you want to return.
2. Tell us the reason for the return and include photos if the item is damaged, wrong, or defective.
3. Wait for return instructions and return details from our customer service team.
4. Package the item securely and follow the return instructions provided by customer service.
5. Keep proof of return shipment until your return has been received and processed.

Return shipping cost

Suspicious Antwerp offers 30 Days Free Returns for eligible return requests. To use this service, customers must contact customer service first and follow the return instructions provided.

If a return is sent without approval, without the correct instructions, or outside the return conditions, it may not be accepted or may not qualify for free return handling.

Refund process

Once your returned item is received, it will be inspected to confirm that it meets the return eligibility requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The refund will be issued to the original payment method when possible.

Please note that your bank, card provider, or payment service may need additional time to post the refund after it has been processed.

Exchanges

If you would like to exchange an item, contact customer service at [email protected] with your order number, the item you received, and the item or size you would prefer.

Exchange availability may depend on stock and item eligibility. If an exchange cannot be completed, customer service will help explain the available options.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, please contact customer service as soon as possible.

• Include your order number and the email address used at checkout.
• Describe the issue clearly.
• Attach clear photos of the item, packaging, label, and any visible issue.
• Do not send the item back until customer service provides return instructions.

Final sale rules

Items clearly marked as final sale at the time of purchase may not be eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

If you are unsure whether your item is final sale, contact customer service before starting a return.

Contact information

For all return, refund, and exchange questions, please contact Suspicious Antwerp customer service:

Email: [email protected]

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.