Information we collect

Suspicious Antwerp may collect personal information that you provide directly and information collected automatically when you use our website.

• Contact information, such as your name, email address, shipping address, and billing address.
• Order information, such as items purchased, order number, order status, delivery details, and return or exchange requests.
• Account information, such as login details, saved preferences, and account activity if you create an account.
• Payment-related information needed to complete a purchase through PayPal, Stripe, or credit card payment processing.
• Support information, such as messages, photos, order questions, product questions, and other details you send to customer service.
• Website usage information, such as device type, browser type, pages viewed, general website activity, cookie data, and analytics tracking data.
• Email marketing preferences, such as whether you subscribe, open emails, click links, or unsubscribe.

How we use information

Suspicious Antwerp uses customer information to operate the store, process purchases, communicate with customers, and improve the website experience.

• To process, confirm, manage, and fulfill orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To send order confirmations, service messages, support replies, and account-related notices.
• To review website performance, understand shopping behavior, and improve website functionality.
• To help detect, prevent, or respond to fraud, misuse, security issues, or unauthorized activity.
• To comply with applicable business, tax, accounting, security, and legal obligations.
• To send marketing emails if you subscribe or otherwise agree to receive them.

Order processing

When you place an order with Suspicious Antwerp, we use the information you provide to process your purchase, confirm your order, manage payment, arrange fulfillment, respond to order questions, and handle related customer service requests.

We may also use order information to help review returns, exchanges, damaged-item claims, wrong-item reports, and other post-purchase support matters.

Payment information

Payments may be processed through PayPal, Stripe, or credit card payment processing. Suspicious Antwerp uses the payment information needed to complete a transaction, confirm payment status, prevent fraud, and manage refunds when applicable.

Full payment card details are handled through payment processing systems. We do not ask customers to send full credit card numbers by email or customer support message.

Cookies and analytics tracking

Suspicious Antwerp uses cookies and similar tracking technologies to keep the website working, remember preferences, support checkout functionality, understand website performance, and improve the customer experience.

• Essential cookies help the website function, including cart, checkout, account, and security features.
• Preference cookies may help remember settings or choices you make on the website.
• Analytics tracking may help us understand how visitors use the website and which pages need improvement.
• Marketing-related cookies may support email, advertising, or promotional measurement when applicable.

You can usually manage cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.

Email marketing

If you subscribe to Suspicious Antwerp email marketing, we may use your email address and marketing preferences to send newsletters, product updates, promotions, store news, or other marketing messages.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected]. Transactional and service-related emails, such as order confirmations or support replies, may still be sent when needed.

Service providers

Suspicious Antwerp may share limited customer information with service providers that help operate the store and provide services on our behalf.

• Payment processing providers, including PayPal, Stripe, and credit card payment processors.
• Order fulfillment, delivery, warehouse, or logistics service providers when needed to complete an order.
• Customer support, email, website hosting, security, analytics, and technical service providers.
• Professional or compliance service providers when needed for accounting, fraud prevention, security, or legal obligations.

These providers are expected to use customer information only as needed to provide their services or as required by applicable obligations.

Data security

Suspicious Antwerp uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, payment system, email system, or online transmission method can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through email or contact forms.

Data retention

Suspicious Antwerp keeps personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, including order processing, customer support, recordkeeping, fraud prevention, security, accounting, and compliance obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it where required or permitted.

Customer privacy rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, or objection to certain uses of your information.

You may also have the right to withdraw consent where processing is based on consent, or to opt out of certain marketing communications.

Children’s privacy

Suspicious Antwerp does not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

International users

If you access the Suspicious Antwerp website from outside the country where our website operations, service providers, or payment processors are located, your information may be processed in a different country from your own.

By using the website or submitting information, you understand that information may be transferred, stored, or processed where our service providers operate, subject to appropriate safeguards where required.

Policy updates

Suspicious Antwerp may update this Privacy Policy from time to time to reflect changes in store operations, website functionality, privacy practices, or legal requirements.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after an update means the revised Privacy Policy applies.